For International Returns & Exchanges

To submit an international return or exchange request and obtain your Return Authorization number, please contact our client service team at info@byenzojewelry.com with your full name, email address, and order number.

Once your return request is authorized, you will receive an email with detailed instructions on how to return or exchange your item(s), including instructions on return shipping. Please mail back the product(s) within 14 days after your request has been approved. The return package should include a copy of the packing list with your Return Authorization number. Please be sure to attach the pre-paid return shipping label to the outside of the box.

We will send you email updates regarding the status of your return request, including when your return is received at our facility and when your return is exchanged or refunded. Please be advised that it will take 10-14 business days for the refund to reflect on your credit card statement.